Privacy Policy


This policy only applies to the website located at The data controller is much nita willowcraft (referred to in this policy as 'we', 'us' and 'our'). The policy applies to all the personal information we collect from this site, but does not apply to the third party companies, individuals, organisations or other websites to which this site links to. These sites operate their own privacy policy.


What personal information we collect

Personal information in this Policy means information that can identify you as an individual or is capable of doing so and doesnt mean general, statistical, aggregated or anonymous information. When you visit our website, we may collect information on your browsing behaviour and devices you have used to access our website (including your partial IP address, browser type and mobile device identifiers).



Your request for our services signifies your consent to us collecting and using personal information about you as specified below in accordance with this Policy.


How and why information about you is collected

You may provide personal information when communicating with us (i.e. when you fill out the contact form or send us an email). It may be that some of the personal information you provide is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information ("sensitive information") will only be disclosed with your express consent. It may be that you provide to us details of credit or debit card or bank account in order to make payments to us. Any such information ("confidential financial information") will be used only for the specific purpose for which it was provided.


How we use your information

We may use your information to confirm that your orders have been received, to validate you when using our services, to prevent and detect criminal activity.


We may use your personal information collectec about you to contact you by post, phone and email about functionality changes to our website, or changes to our terms and conditions.


We may use the information collected about you to contact you by post or phone about new offers and services we provide. We may also contact you by email for these purposes subject to any preference selected by you.


We may use personal information collected about you to personalise your visits to our website and recommend goods or services to you. We may also use the information to help develop and layout our website to ensure that our website is as useful and enjoyable as possible.


How long do we keep your information

We will keep your information internally until we deem it safe to remove - please note that we need to retain some information for tax, legal or regulatory purposes. Once we no longer have a lawful use for retaining your information, we will dispose of it in a secure manner that maintains data security.


Disclosing your information to third parties

We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests.


The links on our website to social media outlets (Facebook, Instagram) may forward tracking information on. This falls under the privacy policies of Facebook and Instagram.


Cookies explained

A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting a site our computer server will recognise the cookie, giving it information about your visit. Any information placed in a cookie by our website is accessible only to our website, and will not be sold or shared with anyone else under any circumstances.


When we use cookies

We use a cookie to store a unique session identifier, which allows our website to maintain web site selections from one page request to the next, and maintain session information from one visit to the next. If you reject the cookie, you may still browse our site. However, your experience may be curtailed.  More on how we use cookies can be viewed here


Cookies also enable us to track and target the interests of my website's end-users to enhance their experience and display products that relate directly to individual preferences. Some of my privacy partners may also use cookies on our site. We have no access to or control over these cookies.


How you can refuse or opt out of cookies

Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt your every time a cookie is sent to you or to allow you to choose not to receive cookies at all. If you wish to block cookies, please be aware that this website will not function correctly for you.


What rights you have over your data

You can request that we erase any personal data we hold about you. Please do so in writing. This does not include any data we are obliged to keep for administrative, legal, or security purposes, or data collected by third parties.


You have the right to block us from using your personal information, or limit the way in which we can use it.


How we keep your information confidential and secure

Any information sent within the enquiry form on our website is received to our email box ( account) Access to this account is strictly for much nita employees only.



We make every effort to ensure that this website is free from viruses or defects. However, we can't guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.